1. How do I place an order for products?
Firstly, you need to create an account by providing us with your details. Following that, you can start selecting the products you wish to purchase. Once we confirm your order, you will be advised on the final payment amount.
2. Is there any way of purchasing online without registering for an account? Can't I make a purchase without registering my particulars?
You are required to register an account before making online purchases. Having a registered account will help to speed up the process of your future online transactions, making it a smoother and easier shopping experience for you. Registering with us also means that you are kept up-to-date on special promotions and privileges. We assure you that the information collected is strictly confidential and utilized only to serve you better.
3. In what currencies are the products priced?
There are currency options available on the website including Singapore dollars, US dollars and Euros.
4. Why are there 2 sets of prices - for members and non-members?
Members refer to holders of the Banyan Tree Gallery Privilege Card. The card entitles you to receive an 18% discount on products, other than promotional products, consignment items, books, jewellery and CDs.
5. Does the price include postage and delivery?
The listed price is only the cost of the merchandise. Postage, delivery, shipping and handling charges are separate costs as we rely on third-party courier and delivery services.
6. Does the price include gift-wrapping?
The listed price takes into consideration packaging material to ensure the best protection of the merchandise while it is being delivered to you. If you would like the merchandise to be gift-wrapped with ribbons and gift-tag, we do charge a nominal fee of US$5.
7. How long is the delivery process? When can I expect to receive the products I ordered?
It is our policy to process all orders promptly. Do allow us up to four weeks for the confirmation of your order and delivery of the products. In the circumstances of a delay, or products being unavailable, we will advise you as early as possible so that you have the option of making alternative arrangements. For local delivery within Singapore, products can be delivered within five working days. Please note that we reserve the right to verify the authenticity of cardholder information before fulfilling an order.
8. Do you entertain a product return policy?
Though we adhere to strict packaging guidelines to ensure that the products reach you in the best possible condition, should it be damaged during shipping & handling, kindly send us photographs of the damaged product, together with your contact details. We will assess the damages and arrange for the delivery of a replacement within 30 days. We regret that no cash refunds will be given.
9. What forms of payment are acceptable?
For online transactions, we accept payment via Visa, Visa Electron, Master Card and American Express.
10. How safe is it for me to pay via credit card in an online transaction?
BTG uses the e-payment gateway provided by WorldPay - one of the first e-commerce solutions in the world. WorldPay uses the most up-to-date technology to ensure online security and its system is trusted by banks worldwide.
11. Can I use my Banyan Tree Gallery Privilege Card for online transactions?
Yes, you most certainly can. This updated website allows for redemption of your membership discount, other than promotional products, consignment items, books, jewellery and CDs. All you have to do is to register and log in with your Banyan Tree Gallery Privilege Card membership number to be entitled to the discount.
12. How do I become a Member?
You simply have to purchase US$300 worth of products (excluding Shipping & Handling charges) from our online shopping site in one transaction or from any of our 38 Banyan Tree Gallery or affiliate outlets. Upon receiving your complete contact information, we will mail the Banyan Tree Gallery Privilege Card to you so that you may enjoy discounts for all future purchases with us.
13. What are the benefits of becoming a Member?
Banyan Tree Gallery Privilege Card members are entitled to 18% discounts when shopping at any Banyan Tree Gallery, Angsana Gallery and affiliate outlets. The 18% discount is also valid at the Banyan Tree Gallery shopping site (www.banyantreegallery.com). We are currently working to extend the discount to the Angsana Gallery and Museum Shop by Banyan Tree online shopping sites. Please also note that this 18% discount is not valid for promotional products, consignment items, books, jewellery and CDs.
14. Can the Discount Coupon be used for all products in the online store?
The discount coupon applies only to certain promotional items in the online store.
15. How do I obtain a copy of the Discount Coupon?
Look out for the discount coupon in our e-newsletters and e-mailers.
16. How do I use the Discount Coupon?
Simply enter the promotional code in the required field when making payment.
17. How do I obtain points for redemption at Banyan Tree Gallery's online store?
These points are awarded by corporations to incentivize their employees and reward their valued customers.
18. What are the benefits of obtaining these points?
You do not have to use your own funds to purchase the products. You have the option of using these points to redeem virtually any product available in the online store.
19. Do the points have a validity period?
All points have a validity period of two years from the date of issue.
20. Can I purchase points online?
These points are exclusive to corporations for rewarding their employees and customers only. They cannot be purchased online.
21. Can I use my points for Shipping & Handling Charges?
Points are not allowed to be redeemed for Shipping and Handling Charges. Customers must pay for Shipping and Handling charges via credit card.
22. Are points exchangeable for cash?
Points are awarded to customers to purchase products from Banyan Tree Gallery’s online store. They are not exchangeable for cash.
23. Can I pay for my purchases partially with cash & partially with points?
No, this is not possible. For payment of purchases, customers must pay entirely by credit card or allocated points only. Do note that paying by points does not include the additional shipping charges.
24. Are my points transferable?
Points assigned are not transferable.
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